Customer Terms & Conditions

These terms govern customer accounts, browsing, enquiries, and bookings on Elight Events at elightevents.com. Elight Events is operated by Elight Events Technologies Private Limited, Bengaluru, India.

The Platform helps customers find and book independent event-service providers. Unless a booking page expressly says otherwise, the provider—not Elight Events—is responsible for delivering the service and for the agreement about the event service itself. Elight Events remains responsible for its own platform and support obligations.

You must be at least 18 and legally able to enter into a contract to create an account or place a booking. Keep your details accurate, protect your login credentials, and tell us promptly about suspected account misuse. We may restrict an account for fraud, abuse, impersonation, or a material breach, subject to applicable law.

Providers supply their own service descriptions, availability, prices, portfolios, licences, and business information. We may review or remove content and verify providers, but a platform listing or verification badge is not a guarantee of service quality, safety, or performance. Review the provider’s details and ask questions before booking.

An enquiry or booking request is not confirmed until the provider and Platform have completed the confirmation steps shown in the booking flow and you receive a confirmation. Check the event date, venue, service scope, provider, total price, payment schedule, applicable taxes or charges, and the cancellation terms before confirming.

Any change to a confirmed booking must be accepted by the parties affected. The provider’s written quote and the booking record control the agreed service scope and price, subject to applicable law.

Where available, a booking may offer payment directly to the provider or payment through the Platform’s Razorpay checkout. The payment choice, recipient, amount, and any applicable charge are shown before you confirm.

For a direct payment, you pay the provider’s own UPI ID or bank account. Elight Events does not collect, hold, or process that money and does not charge a platform fee for the direct-payment option. The provider is responsible for confirming receipt, issuing any applicable receipt or invoice, and handling a refund under the cancellation terms disclosed for that booking. Elight Events can help facilitate communication or a dispute, but cannot reverse a payment made to the provider.

For a Razorpay checkout booking, payment is processed through the existing Platform payment flow. Any amount, gateway charge, platform charge, payment schedule, and refund terms are shown in that flow. The applicable Cancellation & Refund Policy covers payments processed by the Platform.

Before confirming, read the cancellation and refund terms attached to the specific booking. For direct payments, the provider handles cancellations and refunds under those disclosed terms. For Razorpay payments, the Platform processes eligible refunds according to its published policy and the booking record. Statutory rights and remedies are not limited by these terms.

If a service is not delivered as agreed, raise the issue through the Platform’s support or dispute flow and provide relevant booking and payment records. Elight Events may review information and help the parties communicate or take steps available under its policies; the provider remains responsible for the service and direct-payment refund obligations.

Provide accurate event information, make agreed payments, communicate respectfully, and follow venue rules and applicable law. Do not submit fraudulent requests, harass or threaten another person, post fabricated reviews, misuse another account, or use the Platform to facilitate unlawful activity.

Reviews must reflect a genuine experience and must not contain unlawful, abusive, deceptive, or private information. We may moderate or remove content under our policies. You keep ownership of content you submit and give Elight Events permission to host and display it as needed to operate and promote the Platform, subject to the Privacy Policy and applicable law.

Our Privacy Policy explains how personal information is used and how to exercise available rights. Optional marketing messages require a separate choice and can be withdrawn in account Settings.

We may update these terms for operational or legal reasons. If a change materially affects existing users, we will provide notice and seek renewed acceptance where required. The version and acceptance time are recorded when you accept.

These terms are governed by Indian law. Contact grievance@elight.events first about a complaint. Nothing here removes a right to approach a competent consumer forum, court, or other authority.