Legal
Refund Policy
Effective: April 7, 2026
Elight Events uses a tiered refund policy based on how far in advance you cancel relative to your event date. The Razorpay payment gateway fee (2% of booking value + ₹3) is non-refundable in all cases and is included in the platform charge whenever a cancellation fee applies.
Cooling-off Period
If you cancel within 60 minutes of booking AND the event is more than 24 hours away, you receive a full refund minus only the gateway fee.
| When you cancel | Customer refund | Platform keeps | Vendor receives |
|---|---|---|---|
| Cooling-off (≤60 min after booking, event >24h away) | 100% minus gateway fee | Gateway fee only | ₹0 |
| More than 7 days before event | 100% minus gateway fee | Gateway fee only | ₹0 |
| 48 hours – 7 days before event | 80% of amount paid | 15% of amount paid, minimum gateway fee | Remainder after refund and platform charge |
| 24–48 hours before event | 40% of amount paid | 35% of amount paid, minimum gateway fee | Remainder after refund and platform charge |
| Less than 24 hours before event | ₹0 | 50% of amount paid, minimum gateway fee | Remainder after platform charge |
How Refunds Are Processed
Approved refunds are processed via Razorpay to your original payment method within 5–7 business days. Processing time depends on your bank.
If a vendor cancels your booking, you receive a full refund including the gateway fee, within 5–7 business days.
Disputes
If you believe a refund was incorrectly calculated or a vendor failed to deliver the agreed service, raise a dispute through your booking dashboard within 7 days of the event date. Our team will review and respond within 5 business days.
Refund questions: support@elight.events