Service Provider Terms & Conditions

These terms apply when you apply to list or provide event services through Elight Events, operated by Elight Events Technologies Private Limited, Bengaluru, India. Elight Events provides a marketplace and booking tools. You operate independently and are responsible for the services you offer and perform.

Your application is not approval. A listing or verification review does not guarantee bookings, revenue, or a particular level of demand.

You must be at least 18 and authorized to provide the services listed. Keep your business, contact, tax, bank, UPI, and portfolio information accurate and current. You must hold and maintain licences, registrations, permissions, and insurance required for your work.

Elight Events may request and review identity, PAN, bank-account, GST, business, portfolio, and other verification information based on your business type and the applicable onboarding requirements. We may check information with service partners where permitted by law. Listings and provider tools may remain unavailable until the required review is approved. See the Privacy Policy for how verification information is handled.

Provide truthful descriptions, current availability, accurate quotes, and genuine portfolio content. Honour confirmed bookings and deliver the agreed services with reasonable care, skill, and professionalism. Tell the customer promptly about a material change, delay, or inability to perform. Do not discriminate, harass, or engage in unlawful conduct.

You are responsible for your staff and subcontractors, event permissions within your control, taxes, receipts or invoices, and compliance with laws applying to your business.

Each booking states whether the customer will pay you directly or use the Platform’s Razorpay checkout. Do not change the payment route after confirmation without the customer’s agreement and any required Platform approval.

For the direct-payment option, the customer pays your own UPI ID or bank account. Elight Events does not collect, hold, or settle that money and charges no platform fee for this option. You must confirm receipt, keep appropriate transaction records, provide any required receipt or invoice, and handle cancellations and refunds under the policy disclosed to the customer before booking.

For Razorpay checkout bookings, the existing Platform payment and settlement process continues to apply. Applicable provider commission, gateway charges, taxes, deductions, and settlement timing are displayed or otherwise made available before you accept the booking or payment terms. Do not ask a customer to move a Platform-paid booking off-platform to avoid an applicable charge.

Set clear cancellation and refund terms for each direct-payment booking before the customer confirms, and apply them consistently and lawfully. You handle refunds for direct payments. Elight Events cannot reverse a payment sent to your account, but may help the parties communicate, review evidence, or address a dispute through its Platform tools.

For Razorpay checkout bookings, the published Cancellation & Refund Policy and the booking record govern the Platform’s handling of eligible refunds. Cooperate with investigations and provide booking, service, and payment records when reasonably requested.

Use customer information only to respond to an enquiry, perform a booking, provide support, or meet a legal obligation. Keep it secure, share it only with people who need it for the booking, and do not add customers to marketing lists without their separate consent.

You retain ownership of your submitted listing and portfolio content. You give Elight Events a non-exclusive permission to host, display, and promote that content to operate the Platform. You must have the rights and permissions needed to submit it and must respect customer and third-party privacy and intellectual-property rights.

Any fee schedule or commission that applies to Platform-processed bookings will be disclosed through the relevant booking or provider flow. Direct payments currently carry no Elight Events platform fee. We may pause a listing, application, payment option, or account to investigate fraud, safety issues, inaccurate information, legal risk, or a material breach, subject to applicable law and any notice required.

You may stop offering services through the Platform by contacting provider support. Existing confirmed bookings and lawful record-retention obligations continue to be handled under their terms.

Our Privacy Policy describes use of personal information and verification materials. Optional marketing consent is separate from these terms and can be withdrawn in account Settings.

We may update these terms. Material changes affecting provider obligations or fees will be notified, and renewed acceptance will be requested where required. These terms are governed by Indian law. Contact grievance@elight.events about a complaint; nothing here removes a right to approach a competent authority or forum.