Booking Policy

An enquiry or request tells a provider what service you are looking for. It does not reserve a date or require either party to proceed. The provider may ask for more details or send a quote.

A booking is confirmed when the provider accepts the scope, date, location, price, and payment arrangement and the Platform marks it confirmed. Review the booking summary and save the confirmation. Do not treat a pending request or unaccepted quote as a confirmed booking.

Before confirming, check the provider’s identity and portfolio, the exact work included, timing, travel or extra costs, total price, payment schedule, and the cancellation and refund terms. Ask the provider to put any important change in writing.

The booking flow may offer direct payment to the provider or Platform payment through Razorpay. The selected method and payment details are shown before confirmation. Direct payments are sent to the provider’s own UPI or bank account; Elight Events does not receive those funds and charges no platform fee for that option. Razorpay bookings continue through the existing Platform payment flow.

The provider’s cancellation and refund terms for a direct-payment booking must be shown before you confirm. The provider handles any refund for money paid directly to them, and Elight Events can assist with communication or a dispute. Razorpay checkout payments follow the Platform’s Cancellation & Refund Policy. Contact the provider and use the booking’s cancellation controls as soon as possible if you need a change or cancellation.

Changes to a confirmed date, venue, service scope, or price require agreement from the customer and provider and should be recorded on the booking where the Platform allows it.

Contact the provider promptly about a service concern and keep relevant messages, booking details, receipts, and photographs. For a direct-payment issue, contact Elight Events support with your booking details. For a Razorpay booking, you may also use the Platform dispute controls. We may help the parties communicate and review the information available, but the provider remains responsible for service delivery and direct-payment refunds.

Customer and provider obligations are set out in the Customer Terms and Service Provider Terms. Privacy practices are described in the Privacy Policy.